We at Original Skin Shop understand that circumstances may change and that youmay need to cancel your order.
We are committed to providing excellent customer service and would like to ensure that you have an easy and clear cancellation process.
1. Cancel the order before shipping:
You can cancel your order and receive a full refund on the same day of the order and before it ships. No cancellation fees will be charged if done within this time frame. Please contact our customer service team via email or phone to make a cancellation request.
2. Cancel the order after shipping:
If the order has already been shipped. You can still cancel the order but shipping fees and withholding taxes will be deducted from the refund. The cancellation request will be processed after receiving the returned product and checking its condition.
3. How to submit a cancellation request:
To cancel your order. Please email us at [email protected] and provide your order number and purchase details. Our team will help you finalize the cancellation process and guide you through the necessary steps.
4. Recovery time period:
The refund will be made to the original payment method you used within 7-10 business days from the date of approval of the cancellation and receipt of the returned product (if shipped).
We strive to provide the best possible service to our customers. If you have any questions or issues. do not hesitate to contact us.
Thank you for your understanding and trust in Original Skin Shop.
